How do I enrol? 

Simply complete an enrolment form, and either post, fax, deliver in person (or complete on the website). Your application will be acknowledged within 5 working days and you will be given further information on the progress of this application. PLEASE NOTE: lodging an application form does not guarantee a place in the requested program. 

Who am I enrolling with? 

You are enrolling with the Wollongong Conservatorium of Music Ltd, a not-for-profit organisation funded by the NSW Department of Education and Training to provide quality music education in the Illawarra.

How long do I stay enrolled? 

You stay enrolled for the remainder of the calendar year (unless you advise us otherwise as detailed below). All continuing students who re-enrol at the end of the year receive special consideration in their placement for the following year. 

How long is a term? 

We have four terms a year and while our terms are closely aligned with school terms, our terms are always 9 weeks long. Check the website (www.wollcon.com.au) for exact term dates. 

When do I pay? 

All fees are due before your first lesson each term and lessons cannot commence until payment is made.  Payment plans are available if required, but an initial payment must be made before lessons can start.  Bursaries are available for students facing financial hardship - contact the office for a form or download from our website. 

How do I pay? 

Payment options are clearly detailed on your invoice.  If you want to pay at the office we are open from 9am- 6pm, Monday to Friday (Saturday 9am – 12pm in the first week of term only). PLEASE bring your paperwork with you when paying.  PLEASE NOTE teachers are not authorised to accept payments. CASH PAYMENTS ARE NOT ACCEPTED. 

What if a lesson is missed? Do I get a refund? 

Refunds are not given other than exceptional circumstances.  We provide you with 9 lessons a term (unless your lessons commence after the start of term).  If a teacher does not provide all the lessons that you enrolled for in a term, then we will either credit you for the next term or provide a refund. 

I want to cancel or defer my enrolment, what should I do? 

Notify us IN WRITING to our Enrolments Officer Gabriella Diaz, (email This e-mail address is being protected from spambots. You need JavaScript enabled to view it ). We will consider you enrolled for the year until we hear differently from you. To avoid being charged for a term, you must notify our Enrolments Officer no later than close of business on the final business day before the start of the relevant term if you are withdrawing or deferring your enrolment.

What are exceptional circumstances? 

Exceptional circumstances are those which occur after the start of term which are out of your control, for example; serious illness. If you wish to apply for a refund / credit because you believe your situation is exceptional, please apply IN WRITING as soon as possible to Gabriella Diaz, Enrolments Officer (email This e-mail address is being protected from spambots. You need JavaScript enabled to view it ).

 What’s the difference between withdrawing and deferring? 

Withdrawing from a program cancels the enrolment, deferring merely puts it on hold for a specified period, but keeps your place in the program. However, deferring does not guarantee that you can retain the same time or day when you return to the program.  If you wish to recommence classes after withdrawing, your application is treated like a new enrolment.

 I want to make a change to my enrolment, who do I contact?

 Any enquiries regarding enrolments, fees, refunds etc are to be directed through the Conservatorium office. Teachers ARE NOT authorised to negotiate fee adjustments, refunds or make changes to enrolments. 

Why is there an enrolment fee?

 The enrolment fee is there to recover some of the costs associated with administering an enrolment for the year. This fee is only payable once a year per family. The enrolment fee also entitles the family to a Wollongong Conservatorium Rewards Club Card, offering significant discounts at local businesses.